Zendeks is one of the world’s best CRM tools ever. With tons of features like third-party tools integration, live chat software, forum tools and answer bot, Zendesk also has certain limitations that make you search for better alternatives to Zendesk. 

So, it this blog post, I’ll take you through the 13 best Zendesk alternatives that are jam-packed with features and tools that will allow you to take your business, sales and marketing to a whole new level. 

I have done a detailed comparison of these 13 tools so that you can decide which one to opt for. 

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13 Best Zendesk Alternatives [Compared And Reviewed]

1.HubSpot

HubSpot needs no introduction. It is the sales and marketing software that will allow you to grow your business within few clicks. Yes, you heard it right. You can use this Zendesk alternative and grow your business just by making few clicks on HubSpot. 

HubSpot is a combination of 5 different tools that perform various business activities. 

Following are the 5 sets of tools:

• Marketing hub: The job of a marketing hub is to reduce the burden of your marketing team. It gives tools and software that will help you in generating more leads, nurturing customers, converting leads into customers, personalizing the customer experience and a lot more. 

It also gives you a plethora of data and information regards to your customers that will help you in publishing content that your audience is looking for, doing SEO, social media marketing and more. 

• Sales hub: As the name says it all. This tool will help your sales teams to get more deals, improve relationships with customers and manage the sales funnel more effectively. It has got tons of sales engagement tools that not only improve your conversion rate but will also help you in streamlining your sales process. 

• Service hub: This is a customer service software that will help you with onboarding, enable flexible customer support, and deepen customer relationships. Service Hub delivers efficient and end-to-end service that delights customers at scale.

It has got tools like help desk and ticketing, live chat, CRM, reporting dashboard, automated customer service.

• CMS hub: If you want to take your website’s look and feel to a new level, this is a must-use tool. With this stunning tool, you can create customized web pages for your visitors. It comes with themes, drag and drops editor and SEO recommendations. 

Using CMS hub, you can also create landing pages, lead capture forms, subscribers form and much more. 

• Operations hub: This is a technical tool that can be used by your IT team to easily sync customer data and automate your business operations. It helps your team to stay aligned with the customer data and information. 

I personally don’t find this tool much useful. Most of the time, the above 4 mentioned tools will help you to take your business to the next level. So, you can think of opting for any one of those. 

Top Features;

• Award-winning tool
• Tools to automate your business fully
• Email marketing software
• CRM tools
• Team management software
• Free to use
• Cheap and affordable pricing
• Tools for lead generation 
• Reporting and analytics

Reviews;

2.Freshworks

Next to HubSpot, Freshworks is yet another popular alternative to Zendesk. This is an award-winning tool and is also recognized by Forbes Magazine as number 10 in the cloud 100 lists. So, it makes sense to list Freshworks in this list of 13 best Zendeks alternatives. 

Currently, this tool is being used by more than 50,000 small, medium and large businesses across the globe. It enables its clients in scaling their business, sales, profits and revenues. 

Freshworks comes with 5 major tools just like HubSpot. Here are the details about those 5 tools:

• Freshdesk: Freshdesk is more of a 360-degree CRM tool that will allow you to delight customers easily, automate your sales and skyrocket your service speed. 

You might know that time is money. And this tool will save time and reduce repetitive tasks. So, your sales agents can rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

• Freshsales: Freshsales is for those who are struggling with increasing their sales, conversion and revenue. I gives you a 360-degree view of your customer’s information and data so you can close deals fast. it also allows you to have amazing conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Some features of Freshsales includes AI chatbots, web forms, understand visitors intent, communication with chat, email and phone, slack integration, and more. 

• Freshmarketer: Freshmarketer is for those who are obsessed with their marketing campaigns. To cut a long story short, this tool will allow you to create stunning marketing campaigns and take control of all your marketing activities. 

It has got features like chatbots, heatmaps, email marketing, personalized messaging, transactional emails and a lot more. 

• Freshservice: This is a tool that your IT team would love to use. It helps with resizing your IT service management, Eliminates repetitive tasks and manual processes.

• Freshteam: This is a 360-degree HR software that will your HRs with hiring, onboarding, time-off, employee data, and HR workflows in one place.

Top Features;

• Award winning tool
• Easy to use
• 360-degree sales and marketing features
• Email autoamtion
• Sales and marketing automation
• IT support
• Traning guides
• 24*7 support and more

Reviews;

3.Engagebay

Affordable Zendesk alternative is Engagebay. Engagebay works pretty well with all types of business. If you are using Zendesk for a while now, then you might feel that costs are adding up too quickly, right? Also, the automation sequence offered by Zendesk is quite tricky.

So, if you want to save your cash and make things a bit easy for you, then start using Engagebay. 

With Engagebay, you’ll be getting 3 tools and software:

• Marketing automation: Marketing automation will help you to save time, nurture your customers, automate your marketing and sales work, increase the productivity of your team without any deviation. 

With this tool, you can also design beautiful and engaging emails and run email marketing campaigns at the click of a button. Their easy to use software helps you effortlessly build emails, measure performance and get better CTRs.

Some other features that this tool includes are lading page creation, drop and drop builder, subscription form widgets, SMS marketing, lead capture forms and more. 

• CRM sales bay: This CRM tool will organize your email accounts, customers contact details and information, helps you in creating sales funnels and built more amazing relationships with your customers. You can also use it for sales and deal automation. 

It companies along with tools like sales automation, account-based marketing, analytics and email tracking tools. 

• Live chat and help desk: Do you want to offer better customer service to your clients and customers? If yes, the live chat support and help desk by Engagebay is your answer. Integrate it on your website and clarify all your customer’s doubts and queries then and there on live chat. 

Top Features;

• Get holistic customer view
• Make calls directly to customers
• Sales automation
• Account-based marketing
• Track emails
• Push notifications
• Make appointments
• CRM analytics
• Auto dialers and a lot more

Reviews;

4.Zoho

Here comes another top alternative to Zendesk. Zoho is an Indian 360-degree CRM tool that is capable of helping you in breaking down silos between departments and increase organizational productivity. 

Companies like Amazon, Zomato, IIFL, Spicejet and many big brands trust this software. If these companies can trust Zoho, then why can’t you?

Just use this amazing software for once and you’ll become its fan-like crazy. That’s because this amazing tool has got tons of tools and apps under its umbrella. 

Let’s explore each of its tools one by one. 

• Sales app: With sales, you get 8 different tools that will help with improving your sales and conversion ratio. It will help you in converting your leads into customers much faster. You can also create a lead subscription form or embed a live chat option on your site to engage better with your customers. Yes, it has also got a contact manager and appointment scheduling tool. 

• Marketing app: A marketing app will help you better engage and connect with your customers. It will also help you in taking your social media marketing and email marketing game to the next level. Using this app, you can also create your own website or online store and start selling your products online. 

• Customer support: This app will empower your team with the tools they need to provide better support to your customers. 

• HR: Help your HR department with easy management of employees information and data. With this tool, you can easily manage payroll, onboarding process, workers, showtime and more. 

• Finance: Struggling with managing your finance and cash for businesses? Use this finance app by Zoho and thank me later. With this app, you can keep a close eye on your expenses, income and keep track of your back-office operations at ease. It comes with tools like book-keeping, invoice generator, expense reporter, inventory manager and more.

• Legal: With this, you can Streamline contract processes, mitigate risks, and improve your legal operations’ efficiency.

• Email marketing: As the name says it all, email marketing tools will allow you to create some amazing email campaigns by which you can drive traffic on your site, get more sales and better engage with your customers.

• IT management: Make the lives of your IT team easy with this app. IT management by Zoho is all about managing IT assets using ready tools or create a custom application to suit your needs.

• BI and analytics: This is analytics tool that will help you with paying around with data and make some important decisions out of it. It also allows you to create dashboards and custom reports. 

• Project management: Manage projects with your team, collaborate with employees, share work with them and keep your business growing. 

Top Features;

• Lead generation
• Pipeline analysis
• Real-time analysis
• Competitive analysis
• Free trial available
• Flexible, scalable and easy to use
• Email marketing
• Website creation tools
• Sales and marketing automation
• Project management  tools and more 

Reviews;

5.Convertkit

Want to use a Zendesk alternative that is being used by celebrities like Arnold Schwarzenegger? If yes, then Convertkit is the place to be at. More than 428,152 creators are using this tool and reaching 253 million fans. 

You can use this tool solely for the purpose of email marketing. Yes, it does not offers additional services like CRM, HR or anything else which is not related to email marketing. 

But trust me, once you start using this tool for email marketing, you’ll get addicted to it.  Why so? Because it comes with tons of features and benefits that will take your email marketing campaigns to the next level. 

What additional benefits does it offer? 

It will help you in creating landing pages in minutes without even writing a single line of code. It has a never-ending library of themes, images, icons and graphs that can be easily embedded into your landing or even email campaigns. 

What’s more?

It also has pre-created email templates based on various business categories. These templates come with styling options that help you to add buttons, images or videos to your email with a simplified interface for a great writing experience.

Another good thing about this tool is that it has an extremely high delivery rate of 98% and a healthy reputation with email providers which means your emails are more likely to end up in the inbox. 

And no other Zendesk alternatives would offer you a 98% email delivery rate and a 30% average open rate. 

Top Features;

• Free landing page builder
• Tools to create email signup forms
• 200+ apps integration
• Email designer
• HTML and CSS editor
• Email automation tools

Reviews;

6.Keap

If you personally ask me which is the best Zendesk alternative then I would say go with Keap. This is the king of all the CRM tools out there in the market. It is not only power-packed with tons of features but also very affordable with plans starting at $79/month. 

It is not an ordinary CRM tool. It will help you dramatically grow your sales and save time by eliminating business chaos.

From lead generation to content management to creating drip email marketing campaigns, Keap will help you with all. 

Currently, it has tools that will look after the 7 most important activities of your business. 

• Sales and marketing: This feature will help you in getting more leads, sales, conversions and grow your business at ease. You can also create a series of automated follow-up emails that will help you in getting more conversions. Plus, you can capture leads on parameters like behaviour, preferences, or likeliness to buy. 

• CRM: Get all your customers data from contact to email to address and social media profiles at one place with this CRM tool. It allows you to see every information about your customers at once and then you can take action quickly 

• Sales pipeline: It will help you create amazing sales funnels so that you can drive in more sales and grow the revenue of your business. 

• Payments: Want to accept payments from your website visitors or customers? If yes then Keap’s payment feature is here to help you out. With this tool, you can accept payments via credit cards, send invoices, and track who’s paid in the app with CRM and invoicing.

• Reporting and analytics: Data is the new oil and I agree with this statement. With reporting and analytics tools, you can get insightful data and information about all your customer. 

• Appointments: With this tool, you can schedule online bookings and appointments for your customers. 

Top Features;

• Create custom dashboards for reporting
• Payment integration feature
• Scheduling of appoinments at ease
• Email marketing tools
• 100+ app integration
• Live chart support
• Easy to use interface and more

Reviews;

7.AWeber

In order to make a stronger connection with your audience, you need a tool that will help you to take your email marketing campaigns to the next level and AWeber is the perfect tool that will help you with this. 

This is a complete email marketing tool that will help you to grow your business. With AWeber, you can create custom emails with easy drag & drop editor. They have also got a huge library of pre-built email templates to save your time. 

You can also create your own custom landing page, email subscription form, lead generation page in minutes with the help of its drag and drop builder. To further fasten your process, AWeber gives you access to pre-stocked images, templates, icons, charts and photos. 

If you are struggling to drive traffic on your site, you can use the web push notification offered by this Zendesk alternative and sent instant messages to your site visitors even when they are not on your site. 

When we talking about email marketing, how can we forget about automation campaigns? With AWeber’s email automation, you can get more time back in your and deliver the right message to your audience at right time with less effort. 

Plus, you can also segment your email list based on the customer’s behaviour, demographics, likes, wants, dislikes and so on. 

Top Features;

• Comes with Canva and other 200+ apps integration
• Email automation, segmentation and tagging
• Drag and drop editor
• Email designer
• Library of image and photos
• Reporting and analytics

Reviews;

8.Active Campaign

Next to AWerber, Active Campaign is yet another alternative to Zendeks. This is slightly an advanced alternative that will not only take care of your email marketing campaigns but will also assist you with CRM, sales and marketing automation, service and support. 

It has backed by an advanced reporting tool that helps you see which emails are performing and which ones are not. Then, you can use simple split testing to make your emails get more opens, clicks, and buys.

This feature makes Active Campaign a better alternative to Zendesk. 

Following are some tasks that Zendesk can take care of:

• Email marketing: Email marketing features include triggering emails at any time, sending highly targeted emails by using customers data, email autoresponders, make email funnels and schedule emails at any time of the day. 

• Marketing automation: With the automation feature, you get a drag-and-drop automation builder that lets you set up automated workflows in minutes. With this feature, you can automate text messages, Facebook Ads, lead nurture, lead scoring, and any other part of your customer lifecycle.

• CRM and sales automation: CRM and sales automation will help automate contact management, score leads, monitor deals and pipeline, and track tasks, the time sinks disappear. It will keep your entire sales process moving smoothly.

• Service and support: This will help you with offering better customer service with the help to live chat and chatbots. 

Top Features;

• Multichannel support
• Chatbots
• Team collaboration
• Native integrations
• Automated workflows
• Landing page and site builder tools
• Email automation 
• Email templates and a lot more

Reviews;

9.Capsule

The capsule is a multipurpose CRM tool jam-packed with full-on features to give you complete control over your business. It is one of the most flexible tools that can be used by startups, businesses, real estate owners, construction companies, travel agencies, accounts, hostels and restaurants as well. 

To put it in a nutshell, this Zendesk alternative can be used by any business. 

You can integrate this tool with 100+ apps and software including Gmail, Google products, Zapier, Freeagent, Freshbooks, Quickbooks, Mailchimp, outlook and many more. 

The only downside associated with this tool is that it lacks email marketing features. 

So, the following are the things that you can do with this tool:

• Sales: It has got tons of sales tools to track conversion rate, create sales pipelines and funnels, filter out sales opportunities based on status and tags, drag and drop sale page builder tools and more. 

• Task management: This feature will help you in creating tasks and appointments, meetings, scheduling phone calls, submission deadlines and more. You can also automate your most repetitive task with this feature.

• Reporting: Reporting will help you monitor each and every aspect of your sales cycle and get a holistic view of your business to help you make wise decisions. You can also 10+ advanced sales report templates to speed your work. Plus, you can export reports, filter them based on time, users or teams.

• Contact management: Easily manage the contact details of people, businesses, companies and organizations with whom you work. You can also bring in your contacts to this tool by importing them from a spreadsheet or CSV.

• Connectivity:  Capsule also allows you to connect various third-party tools like Microsoft, Google, Workplace, Xero, Mailchimp and a lot more. You can use its API to integrate it with any other tool. 

Top Features;

• Add ons and integrations
• API access
• Website lead capture form
• Available on the mobile app
• Premium integrations
• Mail dropbox 
• Custom fields
• Tons of sales tools 
• Reporting and manamgent
• Analytics and a lot more

Reviews;

10.Nimble

With more than 140,000 users, Nimble is the cheapest alternatives to Zendesk. It has got easy user interface that makes it apart from other Zendesk competitors. You can use it as a go-to marketing tool or CRM software that manages all your customer’s data at one place. 

Mojarotiy of its users leverage this tool for the purpose of CRM and I would recommend you to do so.

The best thing about Nimble is that it allows you to enjoy its benefits from everywhere you work. That’s because it easily integrates with inboxes, social media sites, web browser app and outlook as well. 

You can also combine your contacts, social media connections, communications, inboxes and appointments with 160+ apps at one spot with Nimble. 

Trust me, this will save a ton of your time. 

With Nimble, you can have a 360-degree view of your customers and leads to make a better decision on marketing, sales, branding and promotion. It will also allow you to segment your contacts based on behaviour, demographics and other factors. 

The only drawback of this tool is that it lacks email marketing features. But it does have certain email marketing features like templated group emails with tracking, analytics, and reporting from your personal email. 

Top Features;

• Contact management
• Data enrichment
• CRM tools
• Marketing and outreach
• Email tracking
• Email templates
• Unify your contacts at one place
• Deal management
• Create sales pipeline
• Reporting and analytics

11.Onpage CRM

Looking for the best CRM tool or software for small businesses? On-page CRM got your back. This award-winning tool can be used by small businesses, solopreneurs, startup owners and no profits. Of course, medium-size businesses and MNCs can use it as well. 

The tool comes along with 8 features including:

• Sales: This benefit can be leveraged by the sales team for prioritizing their action and making decisions at the right time within few clicks. 

• Contact management: Keep all your customer’s data in one place from contact, social media accounts, email ID, address, preferences and a lot more. 

• Email marketing: Send personalized emails in bulkg using custom templates and track email open rate, conversions and other important data metrics. 
• Automation: The automation tool will help you in generating more leads on automation, enhancing your customer’s data with social media, accelerating your workflow with pre-built actions and set up deals faster. 

• Pipeline: Create an amazing sales pipeline and funnels that drives conversion, sales and leads. 

• Reporting: Get precise reporting backed by insightful data on your KPIs and other important metrics to make better business decisions. 

• Mobile: Mobile app available 

• Integration: API integration with 100+ tools. 

Top Features;

• Complete your sales action in minutes
• 360-degree view of customers
• Pre-built email templates
• App integration
• Collaboration and reporting

12.Streak CRM

Streak is a CRM tool that will allow you to take control of your business from Gmail.  It will automatically collect the data from your contacts and emails. So, you don’t need to worry about anything. It also works very friendly with G Suite so that that you can work where you are comfortable with it. 

Following are the tasks that you can manage easily with this tool:

• Sales: Manage your sales pipeline right from Gmail.  

• Project management: Use this feature to discuss the action with your team on project development. It has an intuitive design and a beautifully looking interface that allows team collaboration hassle-free.

• Business development: Manage your entire business development team and task right from one palace. 
• Fundraising: Manage funding activities straight from Gmail

• IT support: Offer customer support via live chat, call and email. 

• Hiring: Collect the resumes of candidates, employees details and ease out the hiring and onboarding process. 

• Real estate: Manage home buyers and sellers.

Top Features;

• Cheap and affordable
• Comes with chrome support
• Multi-team support
• Reporting tools
• Data validation and more 

Reviews;

13.Agile

Let me end this blog post with Agile, a CRM tool that is being used by Fortune 500 companies, small and medium businesses as well. This advanced CRM tool will help you automate your sales, marketing and service from one platform. It ensures data leakages and provides a consistent messaging platform so that you can always stay connected with your customers or targeted audience. 

It is made with cloud-based technology and also mobile-ready, fast and very simple to use. 

Following are some top-rated services:

• Sales CRM: Close more deals, manage your customer’s data, make a call or send them a voicemail, fix their appointments and gamification. 

• Marketing CRM: Create marketing automation workflows, make highly converting landing pages, integrate your social media into marketing, Email marketing suite and mobile marketing tools. 

• Service management: Help your customer support to provide a better experience to customers, create an online ticketing system, create a feedback form and ask your customer’s opinion and reviews.

• Integrations: Integrate it with 100+ third-party tools. 

Top Features;

• Marketing automation
• Landing page and lead form creation
• Sales automation
• Mobile marketing
• Email marketing
• SMS marketing

Reviews;

 FAQs About Zendesk Alternatives